Shipping
All available shipping options are displayed at checkout. Orders are typically processed and shipped within standard business timeframes. Once your order ships, you will receive a confirmation email with tracking information.
Shipping rates and delivery times may vary and are subject to change without notice.
Order Cancellations
Orders may be canceled for a full refund if they have not yet shipped. Once an order has been processed or shipped, it can no longer be canceled.
Returns
Due to the nature of our products, we do not accept returns on any opened items.
Unopened products may be eligible for return upon approval and are subject to a 20% restocking fee. All return requests must be made within a reasonable timeframe after delivery and must be authorized by our team prior to sending any items back.
Refunds
Approved refunds will be issued to the original method of payment once the returned items are received and inspected. Please allow standard processing time depending on your financial institution.
Shipping costs are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us promptly with clear photos of the issue. We will review and determine the appropriate resolution, which may include a replacement or store credit.
Lost or Delayed Shipments
Once an order has been shipped, delivery is handled by the carrier. We are not responsible for delays, lost, or stolen packages, but we will assist in filing claims when possible.
Policy Updates
The Peptide Shop reserves the right to update or modify this policy at any time without prior notice.
